Software-as-a-Service (SaaS)
Our SaaS environment is hosted in the US and is designed with multiple layers of redundancy to ensure we have no unplanned downtime. We have a robust Disaster Recovery and Business Continuity system in place that includes near real-time data replication for smooth and quick failover if our primary Data Center fails for any reason. You always own your data even if you cancel the service and subscription is month-to-month. For planned maintenance we have an SLA of 99.9% (8 hours per year) and for unplanned downtime we have an SLA of 99.99% (1 hour per year).
Private Cloud
Another option for deployment is a Private Cloud hosted in our Data Center on dedicated hardware. Our Private Cloud deployment model is built with the same level of security, redundancy and availability as our SaaS application, monitored 24x7x365 and managed by the same team of US-based experts with the same SLAs. This option requires a 2-year support term.
On-Premise
For companies with larger IT organizations and/or strict data residency requirements we can deploy ToolTrack at your location. In addition to 3rd-party software licenses, this requires a VPN connection for our team so we can support and update ToolTrack as needed. This deployment option provides significant cost savings after ~3 years and requires a 1-year support term.
All Deployment Options Include
| Our SaaS environment was architected from scratch on dedicated hardware which means that your data isn't spread across multiple unknown data centers; you always know where your data lives, how it's being managed, and who's managing it. |
 | Our data centers are enterprise-grade with SOX, HITRUST, PCI-DSS & ISO 2700-1 Compliance Certifications, and a Critical Infrastructure Rating of N+2. |
 | ToolTrack uses only the most secure TLS encryption protocols and also supports native 2FA as well as SSO providers such as Okta and Jumpcloud. |
 | In both SaaS and Private Cloud, we utilize multiple layers of security management with frequent internal and external scans. Our infrastructure is built and maintained using industry standard Best Practices for hardening IT infrastructure. Tooltrack undergoes rigorous annual Vulnerability Assessment/Penetration Testing and is approved by external security experts. We understand the importance of securing your valuable data and take that responsibility very seriously. |
Our main MES competitors are Camstar Systems, Critical Manufacturing, Eyelit and WIPtrac. We encourage you to check them out and see how we compare on functional capabilities, ease of use, manufacturing domain expertise and pricing. We think you'll understand why we're not afraid of our competition.
Chain Reaction Systems
2950 Buskirk Ave Ste 300
Walnut Creek, CA 94597
Email: info@chainreactionsystems
Phone: +1 (925) 407-2070
